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Our shipping policies are meticulously crafted to elevate your satisfaction, emphasizing transparency and clarity. Dedicated to on-demand production, we aim to provide exceptional, high-quality shirts tailored precisely to your preferences. Our guidelines detail procedures, timelines, and associated costs, ensuring a seamless journey from order initiation to prompt doorstep delivery.

Delivery time and shipping fee

*Notes: 

• Orders placed after 5:00 p.m. EST won’t be processed until the next business day.
• Delivery Time = Handling Time + Transit Time

Important Notice:

Order Placement Deadline: Orders submitted after 5:00 p.m. EST will be processed on the following business day.

Shipping Information:

Processing Time: We are committed to promptly processing orders, typically within 6-7 business days. Order Tracking: Upon dispatch, a confirmation email with tracking details will be sent. Easily monitor your shipment status through our website or the carrier’s tracking service.

Global Shipping: International shipping is available to numerous countries. Please be aware that shipping times and potential customs fees may vary for international orders.

Contact Us: For any inquiries or comments regarding our policies, reach out to us via:

Email: [email protected]

Online Contact Form: Contact Us.

We appreciate your understanding and cooperation. If you have further questions or need assistance, our team is ready to help.

While we want every order to be perfect, mistakes can happen occasionally. We can offer reproductions and refunds for your orders if there are order mistakes. If you are submitting a reproduction or refund request, please include photo evidence of your product in your order.

Cases where we cover the Reprinting cost (Reproductions) or Refunding:

• Faulty printing: In the event of issues such as blurry printing, color loss, or distortion not in line with the designed sample, …
• Spelling errors on the shirt: If there are any spelling errors on the product, we will take responsibility and assist with exchanges or returns.
• Incorrect color delivery: If the product is delivered in a different color from the placed order, customers have the right to request an exchange at no additional cost.
• Strange color stains on the shirt: If there are any issues related to unwanted color stains on the product, we will accept exchanges.
• Other errors originating from our products or services: We will review and resolve any other error cases originating from our products or store services to ensure customer satisfaction.
• The product in your order is broken or damaged during transit.
• You receive the wrong product in your order.
• The order is lost in transit, and the initial shipping address was correct.

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request from our customer service:

• You must submit a request for a return within 30 business days after you receive your goods.
• After 14 business days, no return will be accepted. Also, if goods are returned prior to submitting your request, those goods are forfeited.
• Please note that customers are responsible for return shipping labels. We will send you return instructions separately by email.
• You must submit a request for a return within 14 business days after you receive your goods.
• It will take approximately 5-10 business days to process your refund.

Products at Solrand are designed and manufactured according to customer specifications. Therefore, we cannot accept or support returns in the following cases:

• Incorrect print selection for the product.
• Choosing an inappropriate size for personal needs.
• Spelling errors or incorrect information provided by the customer. (for custom products)

Note:

All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.